Joyce’s professional background has given her great insights to effective leadership strategies and a deep understanding of how to successfully change an organization. She has over 20 years experience in the public sector, 10 of those in executive leadership roles. She has re-engineered processes and redefined polices to cause organizations to move from ineffective to high performing. Specific areas of expertise include organizational change management, leadership coaching, strategic planning, program assessment/evaluation, and business process improvement and re-engineering.